Featured Speakers :

 Sheryl Johnson
Sheryl Johnson
Assistant Managing Director, Operations
Philly 311
 Kim Adams
Kim Adams
Social Media Coordinator
Philly 311
 Rosetta Lue
Rosetta Lue
Director and Chief Customer Service Officer
Philly 311
 Graham Quinn
Graham Quinn
Administrative Operations Administrator
Philly 311
The producers of Call Center Week and Customer Management IQ present:

Philly 311 Call Center Training Day
 
Helping Communities Help Themselves Through Innovative Alliances with Local Government

You Asked We Delivered

We kicked off our nation-wide Call Center Training Day series at the NYC 311 facilities.You loved it and asked us for more… so we have scoured the country to give you access to other top Call Centers.

Opening their doors this September is Philly 311, the city's one-stop-shop contact center. Join us for a full-day exploration, where you'll go behind the scenes of one of the largest, most diverse contact centers in the world.  The award-winning Philly311 Contact Center empowers communities and individuals unlike any other contact center; offering multiple channels and programs that enable citizens to improve and maintain the quality of life in their neighborhoods.

This full day program features presentations by Philly 311 experts, an interactive tour where you'll listen to live calls and see performance metrics at work, and engaging roundtable discussions. It will be a jam-packed day that will provoke, inspire, and leave you armed with new ideas to apply immediately. Limited spots are available. Sign up today!

What We Have In Store For You

  • Learn first hand from the Philly 311 team as they discuss how they ensure their city works smarter, faster and more efficiently.
  • Gain insights from industry professionals on the integration of Social Media, Customer Experience Metrics, and Workforce Optimization.
  • Take part in the discussions! Use the opportunity to have a thought-leading discussion with the professionals on the cutting-edge of the Call Center Industry.
  • Network within the industry, make lasting connections, and build your network!
  • Download the Brochure to Learn More


Media Partners

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Resource Center

Visit the Resource Center for complimentary industry related content!

Sponsorship Opportunity

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